We offer FREE USA shipping on orders of $75.00. Orders are shipped via he US Post Office and will be shipped either First Class or Parcel Post, depending on the weight of your order. If you want your order faster, you have the option of selecting and paying for Priority Mail.
International Shipping – US Postal Service:
We offer First Class International shipping with door-to-door tracking at exceptionally low rates to over 50 countries for orders under 4 lbs. We do not ship to the following countries:
- The UK
For orders over 4 lbs. we offer Priority International & Express International mail. You can select Priority International & Express International if your order is under 4 lbs. as well.
List of countries with door-to-door full tracking for orders under 4 lbs.
|France||Netherlands||United Arab Emirates|
RATES: NEW LOW SHIPPING RATES FOR FIRST CLASS INTERNATIONAL*
*Please note that the weight limit for this offer is 4 lbs. Orders over 4 lbs. have the option of Priority or Express International Shipping.
|2021 Rates||Canada||Other 50 Countries|
|Weight Not Over|
*Please note that the weight limit for this offer is 4 lbs. Orders over 4 lbs. have the option of Priority or Express International.
All orders are shipped between 24-72 hours. When your order ships, you will receive an email with the tracking number. Your tracking number is also on your order, which you can see by logging in and going to My Account. Find the order you want to track and click on the tracking number.
International packages can, and do take up to 4 weeks for delivery (2-3 weeks is normal). Please contact your customs department to learn about the customs rules and regulations of your country. We do not know the rules and regulations of your customs department. We do not refund shipping charges.
Shipping will always take longer during the month of December due to the holidays.
NCN is not responsible for any customs fees, taxes or duty charges incurred.
We are not responsible for packages being shipped to an incorrect address on your order. If we need to reship your order to a different address, once the package is returned to us, we will reship it, however, you will be responsible for paying the cost to reship it.
All orders are shipped between 24-72 hours. When your order ships, you will receive an email with the tracking number. Your tracking number is also on your order which you can see by logging in and going to "My Account". Find the order you want to track and click on the tracking number.
Lost or Stolen Orders (After Delivery with Delivery Confirmation)
We are not responsible for packages lost or stolen after delivery.
Where's my package?
Please contact your local post office with questions about your package providing them with the tracking number. We are not responsible for your package once it leaves our warehouse.
My package arrived damaged:
Please notify us using the "Contact Us" form on the website which can be found under "INFO". We will reply to you and request a photograph of the damaged product. Please note that for insurance purposes, a photograph is required.
Interested in learning more about anti-aging skin care and our proven skin care products? Check out our blog or sign up for our e-newsletter today for exclusive offers and promotional codes, including a monthly 20% off coupon code!