Returns are easy! We do not require a return authorization code for returns. Before you return anything to us, please read the following first:
We gladly accept returns as long as you ship items back within 20 days of delivery. Please note that we do not pay for returning items. You are responsible for paying shipping for returns.
Please note, your original shipping charges are not refundable. If you got free shipping, the shipping cost will be deducted from your refund.
Due to the nature of our products, we cannot accept exchanges, but please contact us if you have any problems with your order.
Received A Damaged Product?
If your product arrived damaged please take photos PRIOR TO REMOVING THE SECURITY SEAL OR PROTECTIVE BAG and email them to us at firstname.lastname@example.org. The "Contact Us" form does not allow attachments. You must email us directly at email@example.com. Thank you!
The following are not eligible for a refund:
- Empty bottles or jars are not eligible for a refund.
- Try Me Kit is not eligible for a refund.
- Final Clearance products are not eligible for a refund.
Here is the address to ship your return to:
NCN Professional SkinCare
246 Harmony Hill Road
Harwinton, CT 06791
Please include a copy of your sales receipt inside the package with your return. If you don't have your sales receipt, you can print it out. Here are the instructions:
- Log into your NCN account.
- Go to ‘My Account’.
- Your orders are listed there. Click on “View” next to the order number, and print it out.
If you can't print it out, please just write your name (as it is on your order), along with the order number and include it inside the box with your return.
If you received an incorrect item, we will replace it with the correct item, and include a prepaid shipping label for you to return the wrong item that you received.