Have questions about our products? Curious about our shipping and return policy? We’ve created an FAQ page with answers to the questions our customers ask us the most often.

This page outlines answers for the following:

General FAQ Overview

Do you test on animals?
Absolutely not! Nanci is an avid animal advocate and a vegetarian. We never have and never will test on animals. Nanci uses only plant-based ingredients in all of her formulas.
What is your return policy?
We offer a 45 day guarantee. If for any reason you’re not satisfied, you can return your product(s) for a refund of the purchase price. Returns are easy; no return authorization is needed. Simply follow the return instructions which can be found by clicking here.
I emailed you. Why didn’t I get a response?
We respond to each and every email. Please be sure to add the following email addresses to your safe contact list. Email providers like Gmail, Yahoo, Hotmail, etc. see the word "skincare" in our email addresses and sometimes either automatically delete our reply emails before they even make it into your inbox or send them to your spam folder. If you add the above email addresses to your safe email contact list, you will receive replies from us.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express and Discover), debit cards, and Paypal.

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Product Information FAQs

What is the shelf life of NCN products?
All of our products have a shelf life of 2 years with the exception of the Vitamin C+ Serum, which has a shelf life of 6 months.
Can I use your products if I’m pregnant or nursing?
We strongly recommend you discuss safe skincare options for you and your baby with your medical professional for best advice. Although 99% of our ingredients do not come with a pregnancy or breastfeeding warning, Nanci has created a list of products that are completely safe to use during this special time. You can see our list of pregnancy safe products here.
How do I know which products to select that are best for me?
We offer a free skin analysis questionnaire that Nanci answers herself. Once you fill out the questionnaire and send it in, Nanci will send you personalized recommendations.
Do I need to use gluten-free skin care products?
Many skin care products contain gluten. Gluten cannot be absorbed through the skin from skin care products. However, anything that may come in contact with your lips/mouth (such as lip balm and toothpaste) should be gluten-free. This statement has been verified by the Celiac Disease Association and supported by articles from the Mayo Clinic.
How long does a bottle or jar last?
It depends on the individual products, how often you use them, and whether you apply them on your face only, or your neck and décolleté as well. With so many variations in both usage and the sizes of our products, they vary quite a bit.
If I purchase more than one product, what is the layering sequence?
We send a comprehensive Product Instructions brochure with every order. The products on that brochure are listed in the order they should be used. When layering products, keep this rule in mind: start with the lightest weight (serums, gels), then middle-range weight (lotions), then heavier weight (creams), followed by SPF and makeup. Generally you want to wait at least a minute or two between applications to ensure that your skin has had enough time to absorb all of the previous product before moving on to the next for best results. We also have an online guide that has instructions on how to use our products, similar to the Product Instructions brochure.
Do you use fragrance in your products?
No, we do not use synthetic fragrances in the products. A few of the products have organic essential oils in them, but only enough to benefit your skin.
Do your products contain parabens?
No, they do not. All of our products are paraben free.
How long before I see results?
With many of our products, results may be visible within minutes. Over time with consistent daily use, results become cumulative and even more dramatic. For most clients, noticeable improvement is reached after two months of using our products daily.

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Shipping Information FAQ’s

Do you ship internationally?
We ship to all countries with the exception of Germany and Spain.
Do you offer Autoship?
No, we feel that only you know when you need to reorder.
How much does it cost to ship my order?
We offer free USA shipping on order of $75.00. For all other orders, shipping is calculated in your shopping cart and is determined by the weight of your package and where it’s going. We have provided a “Shipping Estimator” so you can see what your shipping cost is prior to placing your order.
Can I use my personal UPS, DHL, FedEx or any other carrier to have my order shipped?
We use the USPS (United States Post Office) as our only shipping carrier. The USPS offers the least expensive shipping rates, and the cost to ship your order is based upon their rates.

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Order Information FAQ’s

Do I need to create an account when I place an order?
No, you can check out as a guest without creating an account. However, there are several advantages to creating an account (order tracking, order history, pre-filled address information). The only difference between registering and checking out without creating an account is the addition of a password. If you order again, your billing and shipping information will pre-fill if you create an account
How do I know if my order was placed successfully?
Once you place an order, you will receive an email notification to the email address you provided when placing the order confirming that your order has been received. Please be sure to add the following email addresses to your email safe contacts:
How do I cancel or modify my order?
If you wish to cancel or modify your order after it has been confirmed, please contact us within 1 hour of placing your order by emailing us using our website contact form and calling our toll free customer service line at 1-888-560-1778. If you want to add to your order, we will send you a Paypal Payment Request for the additional item(s). If you want to have an item removed from your order, we will refund you. Please note that if you contact us after we have shipped your order, any cancellation or modification will need to follow our return process.
Can exchanges be made?
If you want to exchange a product, please return the product you no longer want as outlined in our return policy. Then you can reorder the product you want.
How do I track my order?
Once your order has shipped, an email with your tracking number automatically gets emailed to you. Your tracking number can also be accessed in the order history section of your account. (If you checked out without creating an account, you will not be able to do this.)
How do I change my account password?
We have created detailed instructions for how to change your NCN account password here.
What do I do if I didn’t get my new password?
Not to worry! If you haven’t received your new password after requesting it, please look at our page explaining how to troubleshoot the issue here.

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Thank you for reading our FAQ page. If you haven’t found an answer to your question after reading this page, we want to hear from you. Please reach out to us directly for help through our toll free phone number 1-888-560-1778 or our online contact form.

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