Return Policy/Guarantee

We believe in our products and feel that we offer the best anti-aging skin care available without a prescription. If for any reason you’re not satisfied, we offer a 60 day money back guarantee with the exception of the following products which offer a 30 day money back guarantee:

IMPORTANT:  REFUNDS MUST BE RECEIVED PRIOR TO THE 60 OR 30 DAY PERIOD TO BE ELIGIBLE FOR A REFUND – NO EXCEPTIONS!

SAMPLE SIZES (FROM THE SAMPLE SIZES PAGE) AND FINAL CLEARANCE PRODUCTS ARE NOT RETURNABLE FOR A REFUND.

EMPTY BOTTLES ARE NOT ACCEPTED FOR A REFUND

To return a product, you must contact us first as some products are returned to the manufacturer/distributor and not NCN.

A copy of your sales receipt is required (to be included inside the package) with your return. Once we receive your return, we will refund the purchase price. We do not refund shipping. Your return should include a delivery confirmation. If we do not receive your return, your order will not be refunded unless you can provide proof of delivery.